Frequently Asked Questions
ANNEX Cargo provides a tracking number for each shipment, which you can use to track the status of your shipment online. You can also contact our customer service team for real-time updates on the location of your shipment. Here are some FAQs about ANNEX CARGO Services.
Share your invoice, packing list, or your product details like product weight, cartoon number & dimension, CBM, and import-export destination. Our ANNEX team will give the best price to you.
We are providing door-to-door Import by air & by sea service where you do not need IRC, LC, Bank statements, Custom Clearance issues, and any other documents. You contact the seller, purchase your products, and send them to our foreign warehouse. We will provide your products to your doorsteps.
China, Dubai, Malaysia, USA, UK, EU, France, Hong Kong, Singapore, South Korea, Australia, Thailand, Pakistan, and India.
We have a very energetic customer care unit. They will provide you with the date step by step.
Bangladesh HeadQuarter
Dhaka office:
Ka-57/1,Kazi Toewe (Level-2) Kuril Chowrasta, progati Saranai,
The opposite side of Jamuna Future Park, Dhaka- 1229
Contact : +880-1881-464-769
Foreign HeadQuarter
Dubai Office:
Al- Amal Al- Qaryat Trading Co. LLC
Al Asherq Building, Plot: 47-0,
Room No:103, Al Nakil,
Nearby Naif Post Office, Deira, Dubai, UAE.
Contact : +971-52-793-5797
The delivery time for international shipments depends on various factors such as the destination country, mode of transport, customs clearance, and other variables. However, we always try to provide the fastest delivery time possible and keep our clients updated about the status of their shipments.
We understand the importance of the safety of our client’s products during transportation. Therefore, we take various measures to ensure the safety of the products, such as using high-quality packaging material, hiring experienced staff, and partnering with reliable carriers.
Our refund policy depends on the circumstances of the shipment. We offer refunds in cases of damage or loss during transportation or if there is a mistake on our end. However, we do not provide refunds in cases of a change of mind or buyer’s remorse.
Yes, we offer insurance for shipments to provide our clients additional security and peace of mind. Our insurance covers loss or damage during transportation.
We value transparency, accountabilit
You can contact our customer support through various email, phone, or social media channels. Our customer support team is available 24/7 to assist you with any queries or concerns.
y, and reliability and pride ourselves on being a company you can trust to handle your cargo and shipping needs.